01 Acceptance of Terms
By accessing or using the website located at tgen.limited (the "Website"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any additional terms applicable to specific Services.
These Terms constitute a legally binding agreement between you ("User", "you", or "your") and TGen Limited, a company registered in England and Wales under Company Number 15384928 ("TGen", "we", "us", or "our").
If you do not agree to these Terms, please do not use the Website or our Services. Your continued use of the Website following any update to these Terms constitutes acceptance of those changes.
02 Description of Services
TGen Limited provides the following professional services (collectively, the "Services"):
TikTok Live Commerce
Professional live-streaming production and commerce strategy from TGen's dedicated studio infrastructure.
Short Video Production
Strategic short-form video content creation and performance optimisation for TikTok.
Creator Incubation
Structured talent development programmes for TikTok creators including coaching, studio access, and brand partnerships.
TikTok Shop Operations
End-to-end TikTok Shop management including product listing, fulfilment coordination, and performance analytics.
The Website serves as an informational resource and enquiry channel for our Services. Specific Service engagements are governed by separate Service Agreements entered into between TGen and the client.
03 User Accounts and Submissions
When submitting enquiries, applications, or other information through our Website, you agree to:
- Provide accurate, truthful, and complete information in all submissions
- Not impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Not submit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
- Not attempt to gain unauthorised access to any portion of the Website or its related systems
- Not use automated tools, bots, or scrapers to access or extract data from the Website without our prior written consent
- Comply with all applicable local, national, and international laws and regulations
TGen reserves the right to reject any submission or enquiry that violates these Terms or that we determine, in our sole discretion, to be inappropriate.
04 Intellectual Property
All content on the Website — including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, case studies, and software — is the exclusive property of TGen Limited or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial informational purposes only. This licence does not include:
- Reproducing, modifying, distributing, or creating derivative works from Website content without our prior written permission
- Using any content for commercial purposes without our express written authorisation
- Systematically copying or extracting content for use on another website or platform
- Removing or altering any copyright, trademark, or other proprietary notices
The TGen name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of TGen Limited. You must not use these marks without our prior written permission.
05 User Content
By submitting any content to TGen through our Website (including enquiry messages, application materials, or creator content), you grant TGen a non-exclusive, worldwide, royalty-free licence to use, reproduce, process, and store that content solely for the purpose of providing and improving our Services and responding to your enquiry.
You represent and warrant that:
- You own or have the necessary rights to the content you submit and that it does not infringe any third-party intellectual property rights
- Your submission does not contain any material that is defamatory, obscene, or otherwise unlawful
- You have obtained all necessary consents from any individuals identifiable in the content you submit
- Your submission is accurate and not misleading
06 Disclaimer of Warranties
THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the fullest extent permitted by applicable law, TGen disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. TGen does not warrant that:
- The Website will be available at all times, uninterrupted, or free from errors
- Any errors on the Website will be corrected promptly
- The Website or the server that makes it available are free of viruses or other harmful components
- The results from using our Services will meet any specific performance expectations
Case studies and performance metrics presented on the Website represent past results achieved for specific clients in specific contexts and are not a guarantee of future performance for any particular engagement.
07 Limitation of Liability
To the maximum extent permitted by law, TGen Limited and its directors, officers, employees, agents, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, goodwill, or business interruption — arising out of or in connection with your use of the Website.
Our total aggregate liability to you for any claims arising from your use of the Website shall not exceed £100 (one hundred pounds sterling).
Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.
08 Indemnification
You agree to defend, indemnify, and hold harmless TGen Limited and its directors, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Website; (c) your submission of any content to TGen; or (d) your violation of any third-party right.
09 Governing Law and Jurisdiction
England and Wales
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in Scotland or Northern Ireland, you may also have rights to bring proceedings before the courts of your country of residence.
If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
10 Termination
TGen reserves the right, in its sole discretion, to terminate or restrict your access to the Website at any time, without notice, for any reason — including if we believe you have violated these Terms or engaged in conduct that is harmful to TGen, other users, or third parties.
Upon termination, your right to use the Website ceases immediately. Provisions of these Terms that by their nature should survive termination shall do so, including without limitation: intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.
11 Contact Us
If you have any questions about these Terms of Service, please contact us: